k-Space Associates, Inc.

Support

We take pride in giving our customers excellent technical support: no queues, no hassles – just a friendly, knowledgeable person on the line. We realize that the best products are developed with the customer’s input, so we’re good listeners. From general information to help installing software upgrades, to technical support on any of our products, we look forward to helping you solve your thin-film characterization and surface science needs.

k-Space engineers are available to assist you, free of charge, during normal business hours:  8:30am – 5:30pm EST, Monday through Friday. Please feel welcome to:

kSA 400 Document Downloads

The downloadable user manuals in this section are provided as a service to our existing customers only, and are password-protected. If you are an existing customer without a password, please contact us at [email protected] for a username and password.

kSA 400 Help Manual (PDF)

kSA 400 Integrated Help File (chm)

Installing Supported kSA 400 Cameras for Windows 10 (4/2020)

The downloadable camera installation guides in this section are provided as a service to our existing customers only, and are password-protected. If you are an existing customer without a password, please contact us at [email protected] for a username and password.
 
CameraDescription
k700‑1212-bit digital, 88 frames/sec
 
For details, see either of the following based on your kSA 400 software version.
k2750‑1414-bit digital, 15 frames/sec
 
For details, see the following guide. This applies to kSA 400 software v. 5.5 - current.

Installing a Camera for the kSA 400: k700-12, k2750-14 or k1000-14

k1000‑1414-bit digital, 112 frames/sec
 
For details, see either of the following based on your kSA 400 software version.
k200D12-bit digital, 50 frames/sec
 
For details, see the following guide. This applies to kSA 400 software v. 5.3 - current.

Installing a Camera for the kSA 400: k200D

k‑30FW12-bit digital, 30 frames/sec
 
For details, see the following guide. This applies to kSA 400 software v. 5.30 - current.

Installing a Camera for the kSA 400: k-30FW

Known Solutions

Solution: When Google Chrome is launched during video acquisition through the kSA software, the firewire camera’s video will become corrupt and will not display correctly. The cameras affected are k30FW and IMB-3145FT. This problem can be corrected by unregistering a file within the camera’s device driver folder. Click here for step by step instructions.
Solution: In 2013 kSA began supporting the AVT line of cameras for our kSA 400, kSA MOS, and kSA ICE products. We have identified a camera timeout error that can inadvertently occur during acquisition. If you experience this problem (would only occur on systems shipped in the 2nd half of 2013), please contact us for a software upgrade to alleviate this problem.
[Solution: If you are experiencing problems exporting *.tiff or *.png image and chart files, download tiff_png_export.zip found on our FTP site. Once you have downloaded the file, unzip it to the following directory: C:/Program files(x86)/kSA/_____/Program, where _____ is the kSA product.

Solution: When opening the live video window for Imi-Tech IMB cameras the following pop up window error appears:

Imi-Tech IMB

Please follow the steps below and if you have any problems, please contact technical support and we would be happy to step through the process with you.

  1. Please download ImCam_Install_4.0.2.1.exe.
  2. Go to Control Panel select Add or Remove Programs.
  3. Select ImCam install and press remove button.
  4. After ImCam uninstall has completed, go to MyComputer and right click “Manage”, and the following dialog will display:
    MyComputer
  5. On left panel under Computer Management, select “Device Manager.” On right panel select Imaging devices and then IMI-Tech 1394 Digital Camera.
  6. Right click on IMI-Tech 1394 Digital Camera and select “Uninstall.”
  7. After IMI-Tech 1394 Digital Camera driver has uninstalled run ImCam_Install_4.0.2.1.exe to install new ImCam software.
  8. After ImCam_Install_4.0.2.1 install completes, in Device Manager on right panel right click on Computer and select “Scan for hardware changes”.
  9. Found New Hardware Wizard will startup.
  10. The following dialog will display:
    New Wizard Found
  11. Select No, not this time. and press Next button.
  12. The following dialog will display:
    Install Software
  13. Select Install the software automatically (recommended), and press Next button.
  14. The following two dialogs will display:
    Wait Wil software installsHardware Installation
  15. Press Continue Anyway button
  16. The following dialog will display:
    Completing Wizard
  17. Press Finish button.
  18. Reboot computer.


Solution: Please contact technical support if you are planning to upgrade your computer operating system. Specific data and system parameters need to be properly saved before any operating system changes are made to ensure that your kSA system will continue to function correctly. Please be advised that you could lose important system information if the correct data is not saved.

kSA BandiT Calibration Files


Download the latest BandiT Calibration files

The kSA BandiT system relies on calibration files to compensate for substrates of different material composition, thickness, polish, dopant level, and manufacturer. You can ensure that you have the most up-to-date calibration files on your system by downloading the files from this page on a regular basis.

We recommend the following procedure for updating your existing calibration files:

  1. The downloadable calibration files are provided as a service to our existing kSA BandiT customers only, and are password-protected. If you are an existing kSA BandiT customer, please contact us at [email protected] for a username and password. 

    Download the latest BandiT Calibration files

  2. Locate the existing kSA BandiT Calibration folder – the default location is:  C:/Program Files (x86)/kSA/kSA BandiT/PROGRAM/Calibration
  3. Rename this folder “Calibration-Backup”
  4. Extract the contents of the “Calibration.zip” folder and copy to a new “Calibration” folder in: C:Program Files (x86)/kSA/kSA BandiT/PROGRAM
  5. Restart the kSA BandiT application. The new calibration files should now appear in the substrate material selection dialog.

kSA BandiT Document Downloads

The downloadable user manuals in this section are provided as a service to our existing customers only, and are password-protected. If you are an existing customer without a password, please contact us at [email protected] for a username and password.

kSA BandiT Help Manual (PDF)

kSA BandiT Integrated Help File (chm)

kSA BandiT Multiwafer Integrated Help File (chm)

Known Solutions

Solution: This document describes the procedure for installing/re-installing the kSA BandiT software application and for configuring several initial settings after the initial installation is complete.  Note: these procedures assume that you installing the software on a computer running the Windows 10 operating system.
Solution: Please contact technical support if you are planning to upgrade your computer operating system. Specific data and system parameters need to be properly saved before any operating system changes are made to ensure that your kSA system will continue to function correctly. Please be advised that you could lose important system information if the correct data is not saved.
Solution: If you are experiencing problems exporting *.tiff or *.png image and chart files, download tiff_png_export.zip found on our FTP site. Once you have downloaded the file, unzip it to the following directory: C:/Program files(x86)/kSA/_____/Program, where _____ is the kSA product.

Known Solutions


Solution: When Google Chrome is launched during video acquisition through the kSA software, the firewire camera’s video will become corrupt and will not display correctly.  The cameras affected are k30FW and IMB-3145FT. This problem can be corrected by unregistering a file within the cameras device driver folder.  Click here for step by step instructions.

Solution: In 2013 kSA began supporting the AVT line of cameras for our kSA 400, kSA MOS, and kSA ICE products. We have identified a camera timeout error that can inadvertently occur during acquisition. If you experience this problem (would only occur on systems shipped in the 2nd half of 2013), please contact us for a software upgrade to alleviate this problem.

Solution: Please contact technical support if you are planning to upgrade your computer operating system. Specific data and system parameters need to be properly saved before any operating system changes are made to ensure that your kSA system will continue to function correctly. Please be advised that you could lose important system information if the correct data is not saved.

Solution: If you are experiencing problems exporting *.tiff or *.png image and chart files, download tiff_png_export.zip found on our FTP site. Once you have downloaded the file, unzip it to the following directory:
C:Program fileskSA_____Program
where _____ is the kSA product.

ImiTech Camera Open Live Video Error   (1/10)

Solution:

When opening the live video window for Imi-Tech IMB cameras the following pop up window error appears:
Imi-Tech IMB

Please follow the steps below and if you have any problems, please contact technical support and we would be happy to step through the process with you.

  1. Please download ImCam_Install_4.0.2.1.exe.
  2. Go to Control Panel select Add or Remove Programs.
  3. Select ImCam install and press remove button.
  4. After ImCam uninstall has completed, go to MyComputer and right click “Manage”, and the following dialog will display:MyComputer
  5. On left panel under Computer Management, select “Device Manager.” On right panel select Imaging devices and then IMI-Tech 1394 Digital Camera.
  6. Right click on IMI-Tech 1394 Digital Camera and select “Uninstall.”
  7. After IMI-Tech 1394 Digital Camera driver has uninstalled run ImCam_Install_4.0.2.1.exe to install new ImCam software.
  8. After ImCam_Install_4.0.2.1 install completes, in Device Manager on right panel right click on Computer and select “Scan for hardware changes”.
  9. Found New Hardware Wizard will startup.
    New Wizard Found
  10. The following dialog will display:
  11. Select No, not this time. and press Next button.
    Install Software
  12. The following dialog will display:
  13. Select Install the software automatically (recommended), and press Next button.
  14. The following two dialogs will display:
  15. Press Continue Anyway button.
  16. The following dialog will display:
    Hardware Installation
  17. Press Finish button.
  18. Reboot computer.

Please contact us at [email protected] for help with any kSA MOS UltraScan or ThermalScan technical support questions.

Known Solutions


Solution: When opening the live video window for Imi-Tech IMB cameras the following pop up window error appears:
Imi-Tech IMB
Please follow the steps below and if you have any problems, please contact technical support and we would be happy to step through the process with you.

  1. Please download ImCam_Install_4.0.2.1.exe.
  2. Go to Control Panel select Add or Remove Programs.
  3. Select ImCam install and press remove button.
  4. After ImCam uninstall has completed, go to MyComputer and right click “Manage”, and the following dialog will display:MyComputer
  5. On left panel under Computer Management, select “Device Manager.” On right panel select Imaging devices and then IMI-Tech 1394 Digital Camera.
  6. Right click on IMI-Tech 1394 Digital Camera and select “Uninstall.”
  7. After IMI-Tech 1394 Digital Camera driver has uninstalled run ImCam_Install_4.0.2.1.exe to install new ImCam software.
  8. After ImCam_Install_4.0.2.1 install completes, in Device Manager on right panel right click on Computer and select “Scan for hardware changes”.
  9. Found New Hardware Wizard will startup.
  10. The following dialog will display:
    New Wizard Found
  11. Select No, not this time. and press Next button.
  12. The following dialog will display:
  13. Select Install the software automatically (recommended), and press Next button.
  14. The following two dialogs will display:
  15. Press Continue Anyway button.
  16. The following dialog will display:
  17. Press Finish button.
  18. Reboot computer.

Please contact us at [email protected] for help with any kSA ICE technical support questions.

Known Solutions

Solution: Please contact technical support if you are planning to upgrade your computer operating system. Specific data and system parameters need to be properly saved before any operating system changes are made to ensure that your kSA system will continue to function correctly. Please be advised that you could lose important system information if the correct data is not saved.

Solution: If you are experiencing problems exporting *.tiff or *.png image and chart files, download tiff_png_export.zip found on our FTP site. Once you have downloaded the file, unzip it to the following directory: C:/Program files(x86)/kSA/_____/Program, where _____ is the kSA product.

Known Solutions

Solution: If you experience problems running the software for your kSA system, there may be an issue with your Sentinel key.  This short guide provides steps you can take to install or update the Sentinel key driver and to confirm that the Sentinel key is functioning properly. These steps may help to resolve or diagnose your issue.