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General FAQ

Upgrading Your Operating System?

Products Affected	Solution
kSA 400 kSA MOS kSA MOS Ultra-Scan kSA RateRat Pro kSA BandiT	Please contact technical support if you are planning to upgrade your computer operating system. Specific data and system parameters need to be properly saved before any operating system changes are made to ensure that your kSA system will continue to function correctly. Please be advised that you could lose important system information if the correct data is not saved.

Sentinel Key Not Present (XP/2000) Error

Products Affected	Solution
kSA 400 kSA MOS kSA RateRat Pro kSA BandiT	If you are getting a “Sentinel Key Not Present” error message and have recently upgraded your computer operating system to Windows XP or 2000, and are still using an older parrallel port dongle, you may need an updated sentinel key driver. Please download and install SSD5411-32bit.exe from our FTP site.

Sentinel Key Not Present (Win98) Error

Products Affected	Solution
kSA 400 kSA MOS kSA RateRat Pro kSA BandiT	If you are running a kSA application under Windows ’98, and you intermittently get a “Sentinel Key Not Present” error message while running the application (that shuts the application down), then the sentinel driver was not properly loaded during the installation of the product. Please download the following zip file from our ftp site: sentinel driver.zip. Once you have downloaded the file, unzip it to a directory called “Sentinel” on your local hard drive, making sure that the subfolder paths are maintained when unzipping, i.e. there should be several subfolders created with files in them. Then, run the Setup.exe program from the Sentinel folder and step through the installation to properly install the sentinel key driver.

Products Affected

Solution

kSA 400
kSA MOS
kSA RateRat Pro
kSA BandiT

If you are running a kSA application under Windows ’98, and you intermittently get a “Sentinel Key Not Present” error message while running the application (that shuts the application down), then the sentinel driver was not properly loaded during the installation of the product. Please download the following zip file from our ftp site: sentinel driver.zip. Once you have downloaded the file, unzip it to a directory called “Sentinel” on your local hard drive, making sure that the subfolder paths are maintained when unzipping, i.e. there should be several subfolders created with files in them. Then, run the Setup.exe program from the Sentinel folder and step through the installation to properly install the sentinel key driver.

Exporting to .tiff or .png

Products Affected	Solution
kSA 400 kSA MOS kSA RateRat Pro kSA BandiT	If you are experiencing problems exporting .tiff or .png image and chart files, download tiff_png_export.zip found on our FTP site. Once you have downloaded the file, unzip it to the following directory: C:\Program files\kSA\_____\Program where _____ is the kSA product.

Slow or No Acquisition after Service Pack 2

Products Affected	Solution
kSA 400 kSA MOS	If you are experiencing slow or no acquisition after upgrading to WindowsXP Service Pack 2, the solution is usually solved by installing a new driver for the PXR framegrabber. Please follow the steps below and if you have any problems, please contact technical support and we would be happy to step through the process with you Download the latest driver for the PXR 800. Run this file, which is self-extracting, and place all the extracted files in a new folder on your hard drive. Uninstall the current PXR driver by going to Manage/Device Manager/Update/Uninstall. Delete the PXR driver by going to Control Panel/Add/Remove programs, and remove the PXR 800. Turn off and restart the computer. When WindowsXP finds the PXR 800, point it to the new folder you just created containing the new driver files.

Products Affected

Solution

kSA 400
kSA MOS

If you are experiencing slow or no acquisition after upgrading to WindowsXP Service Pack 2, the solution is usually solved by installing a new driver for the PXR framegrabber. Please follow the steps below and if you have any problems, please contact technical support and we would be happy to step through the process with you

Download the latest driver for the PXR 800. Run this file, which is self-extracting, and place all the extracted files in a new folder on your hard drive.
Uninstall the current PXR driver by going to Manage/Device Manager/Update/Uninstall.
Delete the PXR driver by going to Control Panel/Add/Remove programs, and remove the PXR 800.
Turn off and restart the computer.
When WindowsXP finds the PXR 800, point it to the new folder you just created containing the new driver files.

ImiTech Camera Open Live Video Error -Occurs after

Products Affected	Solution
kSA 400 kSA MOS kSA MOS Ultra-Scan	When opening the live video window for Imi-Tech IMB cameras the following pop up window error appears:Please follow the steps below and if you have any problems, please contact technical support and we would be happy to step through the process with you. Please download ImCam_Install_4.0.2.1.exe. Go to Control Panel select Add or Remove Programs. Select ImCam install and press remove button. After ImCam uninstall has completed, go to MyComputer and right click “Manage”, and the following dialog will display: On left panel under Computer Management, select “Device Manager.” On right panel select Imaging devices and then IMI-Tech 1394 Digital Camera. Right click on IMI-Tech 1394 Digital Camera and select “Uninstall.” After IMI-Tech 1394 Digital Camera driver has uninstalled run ImCam_Install_4.0.2.1.exe to install new ImCam software. After ImCam_Install_4.0.2.1 install completes, in Device Manager on right panel right click on Computer and select “Scan for hardware changes”. Found New Hardware Wizard will startup. The following dialog will display: Select No, not this time. and press Next button. The following dialog will display: Select Install the software automatically (recommended), and press Next button. The following two dialogs will display: Press Continue Anyway button. The following dialog will display: Press Finish button. Reboot computer.

Products Affected

Solution

kSA 400
kSA MOS
kSA MOS Ultra-Scan

When opening the live video window for Imi-Tech IMB cameras the following pop up window error appears:

Please follow the steps below and if you have any problems, please contact technical support and we would be happy to step through the process with you.

Please download ImCam_Install_4.0.2.1.exe.
Go to Control Panel select Add or Remove Programs.
Select ImCam install and press remove button.
After ImCam uninstall has completed, go to MyComputer and right click “Manage”, and the following dialog will display:
On left panel under Computer Management, select “Device Manager.” On right panel select Imaging devices and then IMI-Tech 1394 Digital Camera.
Right click on IMI-Tech 1394 Digital Camera and select “Uninstall.”
After IMI-Tech 1394 Digital Camera driver has uninstalled run ImCam_Install_4.0.2.1.exe to install new ImCam software.
After ImCam_Install_4.0.2.1 install completes, in Device Manager on right panel right click on Computer and select “Scan for hardware changes”.
Found New Hardware Wizard will startup.
The following dialog will display:
Select No, not this time. and press Next button.
The following dialog will display:
Select Install the software automatically (recommended), and press Next button.
The following two dialogs will display:
Press Continue Anyway button.
The following dialog will display:
Press Finish button.
Reboot computer.