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Support - kSA RateRat Pro


We take pride in giving our customers excellent technical support: no queues, no hassles – just a friendly, knowledgeable person on the line. We realize that the best products are developed with the customer’s input, so we’re good listeners. From general information or help installing software upgrades, to technical support on any of our products, we look forward to helping you solve your thin-film characterization and surface science needs.

k-Space engineers are available to assist you, free of charge, during normal business hours (Monday – Friday,
9 a.m. – 5 p.m. (Eastern time zone). Please feel welcome to contact us at 734-668-4644 or email k-Space at support@k-space.com.

On this page are some common support questions and solutions.

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"Sentinel Key Not Present Error" After Upgrading to Windows XP or 2000

If you are getting a "Sentinel Key Not Present" error message and have recently upgraded your computer operating system to Windows XP or 2000 and are still using an older parrallel port dongle you may need an updated sentinel key driver. Please download SSD5411-32bit.exe from our ftp site.
Upgrading Computer Operating System

Please contact our technical support staff if you are planning to upgrade your computer operating system. Specific data and system parameters need to be properly saved before any operating system changes are made to ensure that your kSA RateRat Pro will continue to function correctly. Please be advised that you could lose important system information if the correct data is not saved.
"Sentinel Key Not Present" Error Windows '98

If you are running a kSA application under Windows '98, and you intermittently get a "Sentinel Key Not Present" error message while running the application, subsequently shutting down the application, then the sentinel driver was not properly loaded during the installation of the product. Please download the following zip file: sentinel.zip. Once you have downloaded the file, unzip it to a directory called "Sentinel" on your local hard drive, making sure that the subfolder paths are maintained when unzipping, i.e. there should be several subfolders created with files in them. Once you have done this, run the Setup.exe program from the Sentinel folder, and step through the installation to properly install the sentinel key driver. This should clear up the "Sentinel Key Not Present" error.
Problems Exporting .tiff or .png Image and Chart Files

If you are experiencing problems exporting .tiff or .png image and chart files, download tiff_png_export.zip found on our ftp site. Once you have downloaded the file, unzip to the directory C:\Program files\kSA\kSARateRat\Program. The kSA RateRat Pro exporting features should now run properly. If you need any additional help please contact a k-Space technical support engineer at 734-668-4644 or email k-Space at support@k-space.com for details and pricing.